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See Core Field Definitions for common ticket fields.

Non-Core Field Definitions

The below fields are ticket-specific. The non-core fields are listed below with their corresponding ticket type.

Ticket Type
Field
Description
Authorize EDC Access: PIN Request Company Name Enter the name of the company or organization the individual is a representative of.
Authorize EDC Access: PIN Request Cell Phone Enter the cell phone number of the individual.
Authorize EDC Access: PIN Request Country Select the country that the individual is a citizen of.
Authorize EDC Access: PIN Request Email Address Enter the email address of the individual.
Authorize EDC Access: PIN Request ID Type Select the type of legal identification the individual has:
  1. Military ID
  2. Passport
  3. State Driver's License
Authorize EDC Access: PIN Request ID Number Enter the ID number for the individual's selected ID Type.
Authorize EDC Access: PIN Request Photo Attach a photo of the individual.
Authorize EDC Access: PIN Request Duration of Visit Select the amount of time that the individual's PIN access will last for.
Authorize EDC Access: PIN Request Data Centers Check the boxes of all of the occupied data centers the individual will have access to.
Authorize EDC Access: PIN Request Other Instructions Enter other instructions or notes in regards to the request for PIN access. These may and can include requests like: non-standard durations or requests for specific area.
Remote Hands Special Equipment Unique or out-of-the-ordinary equipment that will be required to perform the work specified in the ticket.
Shipping & Delivery Expedite Specify if the delivery will require expedited shipping. By clicking the checkbox, a pop-up window appears to advise, "Additional Charges will be applied for expedited shipments."
Shipping & Delivery Delivery Date The date that the shipment will be delivered to the data center.
Shipping & Delivery Delivery Time The time that the shipment will be delivered to destination.
Shipping & Delivery Tracking # The identification code for the shipment.
Shipping & Delivery Carrier The name of the carrier servicing the shipment
Shipping & Delivery Notes Other relevant and important information regarding shipment.
Shipping & Delivery Delivery Address The destination address that the package will be shipped to. Only available for Shipping from a Data Center ticket.